At Re-Fabbed Boutique, we know that while shopping online can be fast and easy and FUN- it can also be a little stressful! Making sure something fits the way you need it to can be a struggle. We get it!
We want your shopping experience to be happy and fulfilling, but we do know that there are times something doesn't work the way you wished it would. For those times, we do have a return policy in place.
Please take the time to read over the return policy and understand our stipulations for returning an item from the store that didn't work for you.
- Please allow our team 3-4 business days to process your return once it is received at our warehouse.
- Returned items must remain un-washed and unworn, keeping the original condition upon which you receive it. Shoes cannot be mailed back in the shoe box with a label. They must be mailed back in the original shoe box and packaged with proper mail packaging.
- All items are eligible for return within 15 days of delivery.
Any item marked FINAL SALE is NOT eligible for return.
- You are limited to return 3 items per month. If you return more than 3 items per month, those items will be subject to a 20% restocking fee deducted from your store credit.
Items can be returned for store credit ONLY, issued in the form of a gift card, a code, or account credit.We DO NOT issue refunds.
- Include your packing slip with your return, circling the item you are returning. (This really helps us out!) If the packing slip was not included, please make a note of your order number on your return.
- Return Shipping charges are non-refundable, unless there was a mistake on our end or your item was damaged in some way when you received it. This does not include items that do not fit or that you changed your mind on.
- Please note that our return policy applies to both domestic and international orders.
- Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
- If you are local, we do have a return drop-off located outside of our Warehouse. Please see address to our warehouse below.
- If you have received a defective item, please contact customer service within 5 BUSINESS DAYS to inform us of the issue. If we are not notified within five business days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- We are not responsible for everyday wear and tear on items.
We DO NOT take exchanges. The reason for this is that items go out the door FAST! Everyone is like you and loves our items; therefore they sell out quickly! We cannot guarantee we will have an item you need when you want to exchange it. If you do want to exchange, you can send your item back and get a refund in the form of store credit, which will be issued to you in the form of a code that you can use on our website.
If you purchase from the WEBSITE- your store credit will be emailed to you, and might filter to your junk mail. Please check there! In order to use the credit you will apply the code at checkout where it asks for codes and discounts.
If you purchase from the COMMENTSOLD APP- your store credit will be issued to your commentsold account, and you will find it at checkout.
If you cancel an order or item before it is shipped, we will issue you store credit.
You can mail your return to the following:
1104 Paducah Rd
Mayfield, KY 42066